Resume
EXPERIENCE / SKILLS
Technical Writer
NSearch Global (deployed to GovTech Singapore) - 2022 to present
- Developing technical documentation for government developer products.
- Creating user guides, reference documentation, and API documentation.
- Contributing to UI product interface copy and UX writing efforts.
- Supporting in driving content strategy.
- Collaborating with designers, programmers, product managers, etc.
- Collecting feedback from users and stakeholders.
Technical Writer II
Wizeline - 2020 to 2021
As a part of a software services team, I create documentation for API, web, and cloud technologies. My responsibilities include:
- Collaborating with developers, QA, product managers, UX designers, and external stakeholders to identify and improve software documentation requirements.
- Creating documentation plans, concept guides, architecture guides, API documentation, quick start guides, and release notes for both developer and end-user audiences.
- Using developer tools such as version control repositories to implement a docs-as-code process for documentation.
- Attending scrum ceremonies and meetings to give documentation updates and advocate for documentation for both internal and external teams.
Technical Writer II
NCR Corporation (Philippines) - 2015 to 2020
I plan, write, and manage documentation for retail and hospitality software. My responsibilities include:
- Creating user guides, installation guides, online help, release notes, API reference, and SDKs for end users and developers.
- Collaborating with developers, product owners, and product managers to establish technical specifications and determine the scope of the documentation.
- Integrating with scrum teams in an Agile environment using JIRA and Confluence tools that allow me to align document release with the product release.
- Leading the initiative on creating a quick reference guide for API documentation and department styles and standards.
- Managing a team of technical writers and applying scrum project management processes.
Software Engineer
Accenture (Philippines) - 2011 to 2014
I performed end-to-end software development from design, build, and testing for SAP ABAP program requirements.
KNOWLEDGE AND SKILLS
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TOOLS AND TECHNOLOGIES
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EDUCATION
Bachelor of Science in Electronics and Communications Engineering
University of San Carlos (2006-2011)
Bachelor of Science in Electronics and Communications Engineering
University of San Carlos (2006-2011)
CERTIFICATIONS
Certified UX Writer (2021)
UX Writer's Collective
See credential
Foundations of UX Design (2021)
Google/Coursera
See credential
Certified Safe® 4 Agilist (2018)
Scaled Agile, Inc.
See credential
Certified UX Writer (2021)
UX Writer's Collective
See credential
Foundations of UX Design (2021)
Google/Coursera
See credential
Certified Safe® 4 Agilist (2018)
Scaled Agile, Inc.
See credential